Responsible Gaming
Play at Wolinak Casino should stay fun, and the controls that keep it fun are in your hands. This page covers our commitment, the tools you can switch on, the free help available and how to reach us.
A. Our commitment
Bright lights, clear limits. We run our casino from Wolinak, Quebec, and safer play is part of how we run the floor.
You will find our tools easily in your account. We watch for signs that your play could be slipping out of control. We never push you to deposit more than you planned.
B. Protecting minors
Only people aged 19 or over can become members. Anyone under that age is barred from registering or betting. Before you make a first deposit, identity (KYC) checks verify your identity and geolocation verifies your location. The complete details are on our Underage Gambling Policy page.
C. Free help, outside our walls
Talking to someone independent can change a lot. These organisations offer support:
- Gamblers Anonymous
- YMCA Youth Gambling Awareness Program
- Gamban / GamBlock
- Kindbridge Behavioral Health
- Alberta Health Services Addiction Helpline
Gamban and GamBlock are blocking programs that prevent gambling websites from opening on your devices.
D. Tools you control
Limits on deposits, wagers and stakes
You can limit your deposits, your wagering over a period you choose and the amount of each individual stake. Once a limit is reached, it stays active until the next period begins.
Reality checks
A pop-up during play shows your session time and spend, so the clock never slips past unnoticed.
Time alerts
Pick a session length. When the time is up, we flag it on screen.
Cooling-off pause
Take a timeout: freeze your account for any stretch between a single day and six full weeks. During the freeze, no play and no deposits.
Self-exclusion
If you need a longer break, self-exclusion stops all play and deposits on your account. Send us an email and our team will arrange it. Promotional messages to you also stop.
Closing your account
Want to walk away for good? Ask us and we close it. Account Terms explain how any remaining balance is paid out.
Checks before your first deposit
No money is deposited until identity (KYC) and geolocation checks are complete. They keep minors out and confirm that play is permitted where you are located.
E. Self-assessment
Try our self-assessment quiz: a handful of straight questions on your playing habits. It's done in minutes, and your replies stay confidential.
Watch for these signs:
- Chasing losses with bigger bets
- Hiding play from family or friends
- Borrowing money to gamble
- Often staying in a session longer than you meant to
If your answers point to trouble, the tools in section D and the organisations in section C are ready for you.
F. How limit changes take effect
Cut a limit: it applies instantly. Push one higher: there's a 24-hour wait first.
The waiting period is intentional. It leaves a whole day for reflection before any restriction eases.
G. Contact
Need a hand with a tool, a pause or self-exclusion? Email [email protected] and our team will walk you through it. Requests to lower limits, pause or exclude get priority.